Terms of Us


Refund, Exchange & Shipping Policy

At Turn & Live, knowing Christ and making Him known is our primary concern. We strive hard to provide you with utmost satisfaction.


Returns, Exchanges & Refund

Refunds are given only if the wrong product is shipped. Exchanges will be issued if the product was damaged in shipping or defective in production. You are welcome to request a refund within 30 days of your purchase date. All refunds for credit will be issued to the credit card account that appears on the original order. Please allow five (5) business days for refund processing. Refunds are also subject to a small 10 percent processing fee of the cost of the product ordered.


All mailed returns must be accompanied with a copy of the shipping invoice and shipped to our office:

Turn & Live Ministry

Lakeland, FL


Products Delivered via Electronic Download

All services and goods provided and sold by talministry.org by means of electronic download to customers shall not be refunded. Turn & Live, at its sole discretion, may allow refunds in the event that a download is unsuccessful. The refund request must be sent to our Order Department at orders@talministry.org citing the reasons for the inability to download. We require an opportunity to work with our customers to solve the problem with their download prior to considering any refunds. Where refunds are approved for completed electronic downloads, the credit will be issued to the same credit card used for processing the transaction. Electronic download refunds are subject to a small processing fee of $.75 cents.


CDs and DVDs

Turn & Live will only accept returns for CDs and DVDs returned due to damage received via the shipping process. Defects occurring during production, are The customer is responsible for the shipping cost of CDs and DVDs. , unless otherwise authorized by childcare.net. All CD returns are subject to approval by our Order Department. (Make sure that you include your original invoice). Within 5 business days of our receipt of the unopened item(s), and the return authorization from the Order Department, childcare.net will credit your credit card for the cost of the item(s), less shipping charges. Refunds are subject to a small processing fee of $.75 cents


Order Inquiries

If you are inquiring about the status of an order or if you received incorrect, damaged, or defective products, please contact us by Email at: orders@talministry.org, or by phone at: 863-825-5322. Be sure to provide the date of purchase and complete details of the problem so that we may serve you promptly.

Shipping


All shipments will arrive via USPS. To ensure prompt delivery, be sure to include:

-Your name and correct shipping address.

-Billing address, if different from shipping address.


Shipments sent via standard postal shipping should arrive within 5 to 14 business days of purchase. International shipments should arrive in 3 to 6 weeks.